Return, Refund & Exchange Policy

At Holy Clergy, customer satisfaction is our top priority. If you experience any issues with your purchase, please let us know we’re here to help and will do our best to resolve the matter promptly and professionally.

Exchanges

Received an item that doesn’t fit or isn’t quite right? No worries our exchange process is simple and designed with your convenience in mind.

• We are happy to exchange most standard items if there has been a mistake in size, color, or style.
• Custom-made or personalized items (such as tailored cassocks or embroidered clergy robes) are non-exchangeable, unless there is a clear manufacturing defect.

Important:

• Do not return any item without prior authorization. Unauthorized returns will not be accepted or processed.
• Contact us first to request an exchange or return approval. Once approved, return instructions will be provided.

For international orders: To exchange an item, we recommend placing a new order for the correct item and returning the original item for a refund once approved.

How to Request an Exchange

1. Email us at support@clergywearshop.com with:
   • Your order number
   • Details of the issue
   • Whether you would like a replacement or refund
2. Upon approval, ship the item(s) back to us using the address and instructions provided.
3. Once we receive your return, your replacement order will be processed.
   • Processing time can vary based on the nature of the order (standard vs. custom) and shipping duration.
   • This typically takes a few days to 2 weeks.

Returns & Refunds

If you would like to return an item for a refund, please follow these steps:

• Email us at support@clergywearshop.com with:
  • Your order number
  • The reason for the return
  • A brief description of any defect or issue, if applicable

Refund requests must be made within 30 days of delivery. Custom-made items are non-refundable, unless defective.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the item’s condition and eligibility

Combine Shipping for Exchanges

If you’re planning to exchange an item and also purchase other items, you can combine them in a single new order to save on shipping costs.

Important Notes

• Return shipping costs are the customer’s responsibility unless the item is confirmed to be faulty.
• All items must be returned in original condition, unworn, and unwashed.
• Items returned without prior approval will not be accepted or refunded.

Important Return Guidelines

• Return Period: Buyers must notify us and return goods within 30 days of receiving their order. For items purchased as Christmas gifts, this window is extended to 30 days after Christmas.
• Condition of Returned Goods: It is the buyer’s responsibility to ensure that returned items arrive in good, resaleable condition. Items should be:
  • Free from odors, stains, and pet hair
  • Folded neatly
  • Packed securely in protective wrapping
  • Returned with all original bags, tags, and labels intact and undamaged
• We take great care to ensure your order arrives in excellent condition—we kindly ask you to do the same when returning items.
• International Returns (Outside the USA):
  When returning goods from outside the U.S., please clearly label the package and any customs forms as “Returned Goods.”
  This helps avoid unnecessary customs charges or delays. Failure to mark the package correctly may result in the return being delayed or rejected due to import duties.

If you have any questions about returns, refunds, or exchanges, our support team is here to help.

📧 Email: support@clergywearshop.com
📞 Phone: +1 (929) 330-6666